礼宾部制度与程序.DOC

制度 POLICY Mailing Service 编号 REF CODE 执行职位 POSITION RESPONSIBLE Bellman 涉及部门 DEPT. CONCERNED F.O. Personnel All Depts. 目的OBJECTIVE: The purpose of this policy is to accommodate to guests needs in any possible approaching. 执行程序PROCEDURES: The Concierge personnel should weight the mail or postcard that the guest wish to mail out once receives. The Bell Captain should advise the guest of the postage exactly according to the standard postage list issued by the municipal post office. The postage be paid in cash only. Duty Assistant Manager should be contacted for any insistence of changing th