服务心理分析毕业答辩.ppt

毕业实践报告题目：服务心理分析Service psychological analysis 空乘0931班 第一组 学生姓名：刘晓阳 戴婷婷 白宜灵 学 号： 0927083138 0927083127 0927083141 * 2. Analysis service process different psychological state. 3. Importance of psychological analysis in the process of service 4. Cultivation of qualities of basic service industry. 1. Conspectus. Catalog Service psychologic al analysis 5. Training psychological analysis of ability. 【Abstract】 This article through to the customer in the receiving a service psychological analysis to discuss that in the service industry business personnel especially flight attendant with the basic requirements of the service, this paper discusses the psychological analysis service in service process in the role. From many aspects discusses the psychological analysis service for the importance of service, more benefit at the service working staff of the flight attendant employees, especially the professional quality of ascension, improve the service quality and efficiency. 1.Conspectus. Service of psychology is a applied science. Is a newly applied science, it is the psychology related research results and relevant principles and methods applied to the analysis of service. 2. Analysis service process different psychological state. In the process of psychological status according to service for customers of different and different service personnel and appear difference. Because of its service in place and accept service service in different places and different. 3. Importance of psychological analysis in the process of service. Its importance reflected in the service above the importance of psychological research. Help to improve service quality, and improve the quality of life; Help to improve the management and service enterprise management level, and promote the development of service industry; Conducive to scientific and reasonable development service products. 4. Cultivation of qualities of basic se