酒店业人才流失及其控制研究.pdfVIP

摘要 众所周知，适度的员工流动有利于保持企业活力，有利于企业创新，而过度 的员工流动尤其是优秀员工的大量流失会给企业带来负面的影响。纵观目前中国 酒店业，人力资源的管理与开发不甚理想，其中最主 的原因之一就是员工流失 率过高。高流失率导致酒店的服务质量下降、人力资源成本提高、员工队伍不稳 定、员工士气降低，甚至商业机密泄露，从而最终导致酒店业务受损，使酒店竞 争力降低，。因此如何有效降低员工流失率是值得酒店企业潜心研究的一个问题。 本文以管理学基本理论为基础，以中国酒店业高流失率为背景，分析重点考察广 东沿海、江西等某些酒店企业的基本情况、员工高流失率现象，进行了系统的统 计和分析，在此基础上，结合自己的实际工作经验，综述了其高员工流失率的特 点及危害， 从外部环境、用人部门以及人力资源部三方面分析了高员工流失率 的原因。 通过本文的研究，得出这样的结论：完善的人力资源管理体系，尤其是 完善而系统的员工培训与发展体系的建立，对降低员工流失率，提升员工满意度， 留住企业的人才尤其是核心人才起着重 的作用。相信本文的研究结论对酒店企 业的人力资源管理者有积极的指导意义。 关键词：酒店业 人才流失 人力资源 1 Abstract As we all know, appropriate staff mobility is conducive to maintaining the vitality of enterprises and enterprise innovation. But excessive employee turnover particularly a huge loss of excellent employee will have a negative impact. Look at Chinese hotel industry, human resources management and development is less than ideal. The most important one of the reasons is that a high rate of staff turnover. It takes so many negative impacts that Lead to high wastage rate of decline in the hotels service quality, human resource costs, workforce instability, reduced employee morale, and even trade secrets leaking. Eventually, hotel business has been affected and then will be less competitive. Therefore, how to effectively reduce the rate of turnover is worthy of concentrated study of a business hotel issue. In this paper, I use the management science as the basic theory, high wastage rate of Chinas hotel industry as the background, then analysis the basic conditions of hotels in Guangdong and Jiangxi province. On this basis, combined with practical work experience, I have an overview of its high rate of turnover of the characteristics and hazards. Then I analyzed the reasons for high staff turnover from the external environment, the employing