论在线交易消费者权益的保护.pdfVIP

摘 要 本文主要研究在线交易消费者权益保护的具体对策。网络的交易环境与传统的交易环 境有很大区别。传统的交易是买家和卖家面对面的交易，消费者可以当场验货，对产品满 意后才与商家达成交易，而在线交易是非面对面交易，消费者看不到产品的原样，只能通 过网络这个虚拟市场完成交易。在线交易是一种新兴的交易方式，具有快捷性、便利性的 同时也给消费者权益保护带来了很大的困难。网络的虚拟性、开放性，高技术性给在线消 费者权益带来了很多问题，如在线交易诚信难的问题；消费合同不完全履行的问题；在线 交易纠纷出现后救济难等问题。目前世界各国纷纷就在线交易消费者权益保护立法，而我 国还未对这问题给予足够重视。本文借鉴外国在线交易消费者权益保护的经验，对完善我 国在线交易消费者权益的保护提出一些建议：完善我国在线交易主体的法律规制，建立在 线交易信息披露制度；对在线交易格式合同进行规制；制定消费合同履行期限制规则和赋 予消费者撤销权，对消费者隐私权和交易的安全性给予重视等。本文还提倡建立在线交易 消费者纠纷的非诉解决机制来作为诉讼解决机制的有益补充。 关键词：在线交易；消费者；权益保护 I Abstract This article main research the protection of online exchanges consumer rights and interests And putting forward some concrete countermeasures. There are very big difference between the network transaction environment and the traditional transaction environment. The traditional transaction means the buyer and sellers transaction face-to-face, the consumer may inspect goods on the scene, after product satisfaction only then and the business achieves the transaction, but the online exchanges means that the trades will achieve not face-to-face, the consumer cannot watch the original design of the product, they can only complete the transaction through network this dummy market. The online exchanges is an emerging trading mode.Although this mode has the advantage like quickly, convenient.This mode at the same time also to give the consumer the rights and interests protection to bring the very major difficulty. Network hypothesized, openness, the high technical nature has brought many questions for the protechtion of online consumer rights and interests, like online exchanges good faith is a difficult question; The expense contract fulfills not completely question; After the online exchange