【酒店客房管理全套SOP】Uniform control制服管理.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 UNIFORM CONTROL 制服管理 Task Number: 任务号： LI-0002 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation: 客人期望： I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned. 我希望员工都穿上自己工作所专有的制服。如果我看到员工穿的是借来的其他部门的制服，那么酒店的专业水准将会受到质疑。 Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项任务对你及我们的客人如此重要？ Answers: 回答： I understand that it is important to regularly check the number of Uniforms.我知道常规的检查制服编号是非常重要的。 I understand that I must take responsibility for my Uniform?我知道我必须对制服负责。 I can show my professionalism.我体现出了我的专业水准。 WHAT / STEPS 步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 1) Marking 编码 Before a uniform is issued a uniform code will be marked on the tag, at the collar or waist. 在制服发出来以前，需将制服打码，一般打在标签，衣领或腰部。 The information is entered into the uniform card. i.e. name of staff, when the uniform was first issued, when/why a uniform is replaced and misuse of uniform. (Note: aprons, scarves, etc. should not be numbered). 很多员工的相关信息都会记录进制服卡片，比如员工的名字。当制服交换或拿错（围裙，领带等）也需要特别著名。 What has to be marked? 什么需要打码 What do I have to do when Uniform will be issued? 当制服要发给员工时我们需要做什么？ 2) Issuing hours 发放制服时间 Issuing hours will be as established, refer to SOP on Uniform Exchange. Uniforms are issued strictly on an exchange basis, clean for dirty. 发布制服时间根据操作程序而定。制服发布是严格按照替换标准，干净替换脏的。 How and when can I change my Uniform? 我什么时候，怎么能换我的制服？ Can I have 2 Uniforms on the clean for dirty exchange basis? 我能有2套干净的制服替换脏制服吗？ 3) Quarterly Inventory 每季盘点 Inform all Department Heads a week before on date of uniform inventory. 在制服盘点日期前一个星期通知所有部门领导。 A Uniform Inventory list with staff uniform code and type of uniform will be issued to the Department Heads the day before. 附有员工制服尺码和款式的制服盘点清单将会在