物流前沿考试复习资料.docVIP

物流前沿考试复习资料 考试题型 判断题，共12题（内容范围在1、3、4、5、6、8、9章）； 名词解释题，共5题（具体内容见下方）； 问答题，共5题（具体内容见下方）； 案例分析题，共1题，（具体内容见下方）；分值40 计算题（）。 判断题可能考试范围： CHAPTER1 This chapter introduced the topic of logistics, which the CLM defines as “ that part of the supply chain process that plans, implements, and controls the efficient, effctive forward and reverse flow and reverve flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet cusTOM ers’ requirement.”本章介绍了物流这一主题，美国物流管理协会将物流定义为“计划、执行并调控高效率、高效益的正向与逆向货物流动，流动货物的存储与服务和流动生产环节与消费环节之间的相关信息，以满足可乎的要求。” The economic impacts of logistics were discussed along with reason for the increased importance of logistics since 1980. Systems and total cost approaches to logistics were discussed, as were logistical relationships within a firm, with a particular focus on various interfaces between marketing and logistics. A brief description of a number of logistics activities was presented, and the chapter concluded with a brief look at logistics careers. CHAPTER3 This chapter discussed key issues of logistics and information techonlogy. Six general types of information management systems were examined, with a particular emphasis on relevant logistical applications. Topics discussed include EDI , auTOM atic indentification technologies, artificial intelligence, datamining, and enterprise resource planning systems, among others. The Internet and its impact on logistics management were discussed, as were logistical intermediaries, such as logistics exchanges, that have been spawned by the adoption of Internet technology. The chapter concluded with a discussion of the logistical challenges of e-fulfillment. CHAPTER4 Order management deals with the handling of orders. CusTOM er service is defined as the collection of activities that includes order management and keeping the cusTOM er happy. CusTOM er service helps integrate the seller’s logistical activities, because they must pull together