《实用商务英语》Unit8.pptVIP

实用商务英语 Unit Eight Section A Listening and Speaking ★ Complaints and Claims Section B Reading ★ E-business Section C Business Writing ★ E-mails Ⅰ. Remember the words, phrases and sentences related to complaints and claims. Ⅱ. Imitate and memorize the following dialogues. Ⅲ. Discuss the following questions with your partner. Ⅰ. Listen to Dialogue or statement 1-5 and choose the appropriate answer to each of the questions. Ⅱ. Listen to Dialogue 6 and fill in the blanks with the exact words you have just heard from the recording. Ⅲ. Listen to Dialogue 7 twice and fill in the missing information. For these blanks, you can use the exact words you have just heard or write down the main ideas in your own words. Ⅳ. Oral practice. 1. Listen to Dialogue 6 again, and then role-play the following situation: a businessman from Australia has ordered 500 cases of green tea from Suzhang Tea Company. Upon arrival, 50 cases were found wet. Supposing you are the sales manager of this company, he lodges a claim against you. 2. Listen to Dialogue 7 again, then make a similar dialogue in pairs. Ⅰ. Listen to Passage 1 carefully and fill in the blanks with the exact words you have just heard from the recording. Ⅱ. Listen to Passage 2 carefully and fill in the blanks with the exact words you have just heard from the recording. Ⅲ. Oral practice. 1. Listen to Passage 1 again and talk about how to make complaints effectively and how to resolve customer complaints. 2. Listen to Passage 2 again and add more tips for making complaints. Ⅰ. Listen to the following song and fill in the blanks with the exact words you have just heard from the recording. I believe I can fly Ⅱ. Listen to the song again and sing along. Pre-reading Discussion: 1. What are the differences between e-commerce and e-business? 2. Discuss with your partner about the advantages and disadvantages of selling or buying over the Internet. 1 While the words Commerce and Business don’t have much d