导游服务规范管理培训.docVIP

导游服务规范管理培训 导游服务规范管理培训讲师：谭小琥 谭小琥老师 老师介绍： 品牌策略营销专家 清华大学特邀讲师 世界华人500强讲师 中国金牌管理咨询师 国际注册企业教练（RCC） 授课风格： 演说家的风采、战略家的气度、理论家的才华。 谭老师的培训课程：理论与实践相结合，非常有效，使我们受益很多。 ——中国移动集团 讲师风格个性化，易听；易懂；易执行。 推崇实务操作、亲历案例分享、实战经验传导。 ——中海石油 谭老师是集演说家、战略家、学者型于一身的魅力讲师！ ——联邦家居——南方石化 谭老师很多实用的方法能直接用到工作中，在很大程度上提高了我们的沟通效率与管理能力。我们会再请谭老师给我们进行三天的培训。 ——绿城集团 导游规范服务能力 Guides’ abilites for standard Service 旅游团队导游服务集体是怎样组成的？他们之间怎样才能建立起良好的协作关系？ What is a a tour guide service group composition? How to frim a good cooperative relationship in the group? A tour guide group is composed of a national guide, a local guide and a tour leader. A national guide who travcls with the tour throughout china represents the local ageney which orgational the trou. A local guide represents the local agency which receive the tour and a tour leader represents the agency from which the tourists come. Though they work for different agencies, they have the fundament for cooperation when serve for the same tour. they have the same object of work- tourists in the same group . they have the same task – carry out the travel plan, arrange and make sure every travel service. They have the same goal – organize the travel activities for the tour members and supply good services to satisfy them. In fact, the cooperation among the tour guides is the cooperation among the three travel agencise. They must do their work according to the agreement signed among the agencies and the agreement sigend between the agency and the tourists. They should work hard and try their best to serve for the tourists,smooth their way ,care for their wefare, answer their questions and give them a wonderfull and rewarding experience during their stay. When the guides work together. Each of them should ask for the others’ cooperation. They should communicate whit each other , change ideas and work on the same idea,respect two other’ rights and benefits. Found a relat. Only bo doing these, can they form a good tour guide group and supply the best servi