管理学原理managementChapter56.docVIP

1. Ever since the rise of scientific management, organisations have been specifically designed with the objective of trying to control and keep a damper on emotions. This is known as: a. cognitive dissonance b. the affective component of emotions c. emotional negation d. the myth of rationality 2. Which of the following is not true concerning emotions? a. In the past, emotions were rarely viewed as being constructive. b. Researchers believe that emotions are more fleeting and short-lived than moods. c. Emotions are therefore immediate reactions to a person or an event. d. Emotions and moods are synonymous. 3. ________ refers to the inconsistencies between the emotions people feel and the emotions they project. a. Surface acting b. Emotional dissonance c. Exposed emotions d. Affect 4. Which of the following is not a dimension of emotional intelligence? a. detect emotions in others b. manage emotional cues c. create their own rules d. be self-aware 5. At zero input (when nothing in particular is going on) people have the tendency of most individuals to experience: a. a strongly positive mood b. a strongly negative mood c. a mildly positive mood d. a strongly positive mood 6. Gina and Hanna are teachers. Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Hanna also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why? a. Gina, since she has to feign genuine emotion b. Gina, since her deep emotions conflict with what her job requires c. Hanna, since she will probably display her true feelings before she changes her deep emotions d. Hanna, since it is very difficult to change displayed emotion 7. Research has identified six universal emotions: anger, fear, sadness, happiness, disgust, and surprise. a. True b. False 8. One study found that crying on the job was