论我国消费纠纷仲裁制度的构建-毕业论文.docVIP

摘 要 妥善处理消费纠纷，是保持市场经济稳定和顺利发展的一个关键环节，而仲 裁是解决消费纠纷的一个重要方法。我国《消费者权益保护法》虽然规定仲裁是 解决消费纠纷的途径之一，但并未规定专门的消费纠纷仲裁制度或程序，导致大 量的消费争议无法合理地通过仲裁程序解决。同时，其他的解决途径也因为各自 的缺陷而不能适应消费纠纷的特点，无法快速、便捷地解决消费纠纷，使得消费 纠纷久拖不决，当事人之间的矛盾日益尖锐，消费者利益没有得到真正地保护。 笔者认为，仲裁符合消费纠纷的特点，对解决消费纠纷具有独特优势，是解决消 费纠纷的良好渠道之一。构建消费纠纷仲裁制度，并注重提高消费仲裁的权威性 和公正性以及可操作性，是我国当前亟需解决的问题。 要构建消费纠纷仲裁制度，首先，应大力宣传仲裁文化，提升仲裁法律意识， 增进人们对仲裁的了解和认可。在此基础上，立足于仲裁的契约性和民间性本质， 强调尊重当事人的意思自治，建立消费纠纷仲裁协议制度，充分发挥仲裁解决消 费纠纷的独特优势，而不能为了扩大仲裁的适用强制将其设置为仲裁前置程序。 其次，针对国内外消费纠纷仲裁的不同立法例，从我国自身的国情出发，基于我 国与其他国家和地区在对仲裁本质认识上的相同点，可以借鉴他们在消费纠纷仲 裁领域中充分体现仲裁民间性、自主性的成功经验，使消费仲裁面向市场，参与 市场，同时吸取其实践探索中失败的教训。从而对我国消费纠纷仲裁的组织设置、 收费制度、程序设计几个方面提出具体、系统的构想。 关键词：消费纠纷；仲裁制度；契约性；民间性 ABSTRACT Coping with consume disputes is the key link to maintain the market economy’s stable development,and arbitration is the important method to solve consume disputes.Our country’s “Consumer Right and interests Protection Law”set the important solvent-arbitration,but there isn’t special consume disputes arbitration system，so that many conflicts can’t be solved reasonably by arbitration.At the same time,other solvents are also unable to solve them fast and conveniently because of respective flaws and little adaption,consume disputes drag on and the party’s contradiction increase day by day,consumers’benefits haven’t be protected truly.The author believe that arbitration conforms to consume disputes and it has unique superiority to solve them.Constructing consume disputes arbitration system and enhance the authority and fairness of the system in our country is a central question which we must solve urgently. Constructing consume disputes arbitration system, we should promote the arbitration culture and the consciousness of arbitration law at first,further people’s understanding and approval to arbitration.In this foundation,the author bases on its contract and folk essence,emphsizes on respect to litigants’idea,exert its unique superiority sufficiently,we can’t establish it as the compulsory or pretage pro