文秘week 7.pptVIP

Telephone calls in the office 思考题 如果来电要找的人不在或因开会不能来接电话，秘书有哪些选择？ 4.Taking a message Complete: Name, company, telephone number Accurate Brief (what the call is about) Date, time, your name Pass on the information ASAP. (1) A is a personal assistant to Toddy Grand, Managing Director of Thomas Power Group. B is a sales manager with DHP Electrical Equipment CO., Ltd. B wants to contact Mr. Grand to finalize the sales contract for 1,000 rolls of power cable. A: (greeting the caller) B: (greeting, self-introduction and asking for connection to Mr. Grand) A: (Telling the caller that Mr. Grand is not in and offering to help) B: (Leaving a message) A: (repeating the key points in the message) B: (Expressing gratitude and ending the conversation) A: (Farewell) (2) B is an accountant with Hongjun Accounting Company. He wants to talk with Rorris Smith, Finance Manager, about the total tax return of 2006. Mr. Smith happens to be on a business trip to Xi’an. Therefore, B has to leave a message to A, assistant to Finance Manager. A: greeting the caller B: (greeting, self-introduction and asking for connection to Mr. Grand) A: (telling the caller that Mr. Smith is out and why, and offering help) B: leaving message A: repeating the key points in the message B: expressing gratitude and ending the conversation A: farewell 5. Wrong number Listen and translate：telephone calls\17.打错电话.mp3 Role-plays Background： Mr. Bruce Wagner calls a client and has to put through the call by the secretary. Someone gave him a wrong name, so he needs the assistance of the secretary to find the right person to talk to. Anne Wang is the secretary to the general manager of Boston Corporation. Translation 您要转接到哪里？ 请帮忙把电话转给我的客户。 请稍等，我现在就把电话转接到经理办公室。 王先生已经离职了，他的所有电话由他的助手来处理。 请在信号音后留言，我会尽快回电。 有什么事要我传达吗？ 很遗憾这里没有叫这个名字的人。 你肯定打错了。 对不起，我不认识这个人。 Hello, this is Sally from Thomas Electronics calling on behalf of Mr. Smith. Would Mrs. Anderson be available to speak with Mr. Smith? I’m sorry, Mrs. Anderson, Mr. Smit