旅游英语教学课件 作者 陈昕 Item 8 Handling Complaints.pptVIP

English for Tourism Item 8 Handling Complaints Task 1 Handling Complaints about Waiter’s Rudeness Task 2 Handling Complaints about Housekeeping Service Learning Objectives Knowledge Objectives Learning Objectives Skills Objectives Learning Objectives Case Study Objectives Learning Objectives Training Objectives Task 1 Handling Complaints about Waiter’s Rudeness All kinds of complaints may arise because of bad weather, delayed flights, accidents, waiters’ rudeness in restaurants, or attendants’ bad service in the hotel, and so on. These problems up