chap1(Production System and Operations Strategy)2010-03-2(第1周(1-17 ) 第2周 (18-45)).pptVIP

objected market 目标市场 我在英国的时候，大家都说soft drinks 我在美国的时候，大家只用beverages 1. 按订单设计. MTO: Make to Order 按订单生产...ETO: Engineer to Order 按订单设计...ATO: 按订单装配Assemble to Order 按订单装配 shop：商店, 店铺 * * Service industry Characteristics： (1) Product is service, and it can not be stored. (2) Labor denseness, and low labor productivity. (3) The standard of quality: customer satisfaction degree. (4) Some service is included in the manufacture industry. e.g. sales, field support (service-after-sales) and accounting. 技术支持 * * Types of Service industry ： (1) High-touch type：hotel、clinic、restaurant and shop (2) low-touch type：accounting, warehouse management, planning and scheduling, wholesale, equipment maintenance, transportation Service industry management：in many aspects, methods in manufacturing industry can be used here, e.g. fast food restaurant: group technology hospital: logistic management Service industry * * 1.3 The organization of production system A production system is usually divided into basic units, e.g. workshop, workshop section, and working team, and all these units can be organized on the following three basic principles: Process specialization Object specialization Group technology * * 1. Principle of process specialization，organize the production units according to a production process kind. within one production unit : the same type of workers complete the same processes using the same type equipments. e.g. mechanical machining workshop, lathe section, drill section, heat treatment workshop, anneal section, assembly workshop The organization of production system 退火区 * * The organization of production system --Principle of process specialization Advantages： (1) high equipment utilization rate, the failure of individual equipment will bring little influence on production (2) an employee do some fixed operations, which helps to improve his skills (3) Units have high flexibility, can