导游英语实务教学配套课件卢凤萍导游英语实务项目一模块一.pdfVIP

项目一 导游生活服务 Project Ⅰ Service Procedure Part 模块一 迎接服务 Module 1 Meeting the Guest 《导游英语实务》 东北财经大学出版社2010 项目目标 AIMS: 1.能掌握团队和散客旅游者的接团以及送团 程序 2.能为旅游者提供酒店入住服务并处理相关 问题 3.能带领旅游者顺利用餐、购物和进行娱乐 活动 《导游英语实务》 东北财经大学出版社2010 模块一 迎接服务 Module 1 Meeting the Guest 好的开始是成功的一半 A good start is the half of the success 《导游英语实务》 东北财经大学出版社2010 The guide will meet the guests at the airport and railway station. Before doing that he or she should do some preparations, such as  the tour guide certificate, the itinerary (the task sheet), the flag of the travel agency, the sign to meeting the guest, the speaker, money for ticket, meal, lodging, etc. and some personal belongings. 《导游英语实务》 东北财经大学出版社2010 《导游英语实务》 东北财经大学出版社2010 1、接站服务 Meeting Guests PartⅠ Meeting Guests at the Airport A local guide from CYTS is at the Shuttle Bus Pick-up Point at the Nanjing Lukou International Airport. When a travel group comes he greets smilingly a lady, the tour leader. 《导游英语实务》 东北财经大学出版社2010 Local guide: Excuse me, but aren’t you Ms. Smith from Australia’s World Trade? Linda Smith: Yes, I’m Linda Smith. Local guide: Nice to meet you, Ms. Smith. I’m Li Lei, your local guide from China Youth Travel Service. Linda Smith: Nice to meet you, too. 《导游英语实务》 东北财经大学出版社2010 Local guide: Welcome to Nanjing. Did you have a good trip? Linda Smith: Yes, quite pleasant. It’s very kind of you to come to meet us. Local guide: My pleasure. Is everyone in the group here? 