临床药师对提高药学服务满意度地研究.pdfVIP

临床药师对提高药学服务满意度的研究 计 成 葛卫红 南京大学医学院附属鼓楼医院药剂科，南京市210008 摘要 目的：通过评价患者对药学服务的认识和满意度的研究，旨在提高患者对药学服务的 满意度，以利于临床药师今后更好地为患者提供药学服务。方法：选取我院符合糖尿病诊断 标准的住院患者87例，评估其在接受药学服务前后对药学服务的满意度，并了解其最满意的药 学服务方式。结果：患者接受药学服务后满意度评分较接受之前有显著提高；不同医疗费用、 病程的患者在接受药学服务后，对药学服务满意度的评分均有所提高，而在不同年龄、文化 程度的患者中，年龄大于65岁、文盲的患者接受药学服务后，对药学服务满意度的评分未有明 显改善；在药学服务方式中，患者最满意的为其制定出院方案。结论：提供药学服务可以增 加患者对于药学服务的理解，提高对药学服务的满意度，为今后更好地开展临床药学工作提 供了有力的证据。 临床药师；药学服务；满意度 Studysforevaluatingsatisfactiondegreeofpatientswith pharmaceuticalcare ChengJi WeihongGe PharmacyofTheAffiliatedDrumTowerHospitalofNanjingUniversityMedicalSchool, Nanjing,210008 AbstractObjective:Throughstudysforevaluatingawarenessandsatisfactiondegreeofpatientswithpharmaceutical care,toimprovepatientssatisfactiondegreewithpharmaceuticalcare,abetterfutureforclinicalpharmaciststo providepharmaceuticalcareforpatients.Method:87casesofinpatientswithdiabeteswereassessedtheirsatisfaction degreebeforeandafter pharmaceuticalcareandfindthemostsatisfactorywayofpharmaceuticalcare.Results:The patientsreceivingpharmaceuticalcarecansignificantlyimprovethesatisfactionscorecomparedwithbefore rcoeiving.Thesatisfactionscoreallincreasedindifferentmedicalcosts,durationofpatientsreceivingpharmaceutical care.Butthesatisfactionscorewasnotchangedamongpatientsolderthan65yearsold,illiterateindifferentageand educationallevelreceivingpharmaceuticalcare.Patientsaremostsatisfiedwiththeprogramforthedevelopmentof dischargeinthepharmaceuticalcareapproach.Conclusions:Providingpharmaceuticalcarecanincreasethe understandingofpharmaceuticalcareforpatients,improvesatisfactiondegreewithpharmaceuticalcare,andprovide strongevidenceforbetterconductingclinicalpharmacyworkinthefutu