A Quality Management System.ppt

A Quality Management System Viki Massey Quality Coordinator Objectives Quality Management System - What Why Goals/Benefits Structure Ontario Laboratory Accreditation (OLA) Implementation Plan Accreditation Process What is a Quality Management System ISO 9000 defines a QMS as: “ Management system to direct and control an organization with regard to quality” Why Quality Management System? QMP-LS: Quality Management Program – Laboratory Services; Ontario Laboratory Accreditation Consistent with international trends and laboratory science Providing the highest level of care to the patient LPTP to OLA 1974 -Laboratory Proficiency Testing Program (LPTP) 1992-1994- Laboratory Review Quality Improvement Model 2000- Quality Management Program-Laboratory Services (QMP-LS) Ontario Laboratory Accreditation (OLA) Ontario Laboratory Accreditation Mandatory for all Ontario laboratories Peer accreditation Based on a process approach Review of policies and processes Standards of practice Building Blocks of OLA ISO 9000; ISO 17025; ISO 15189 NCCLS- A Quality System Model for Health Care Ontario Law Generally accepted standards of laboratory practice The Benefits of a QMS Encourages active and effective leadership Involves and empowers staff Staff will clearly understand their responsibilities Ensures consistency Focuses on root cause of problems Goal of a Quality Management System For the laboratory : to operate efficiently and effectively, meeting regulatory requirements to be managed with the interests of the patient to ensure that everyone understands who is responsible for doing what, when, why,where and how to continually strive for improvement Stated Simply: Say what you do (document) Do what you say Standardize, standardize, standardize Measure and monitor those things that are important to your customer Focus on the process Assess LLSG Implementation Plan Quality Coordinator Discipline Task Teams Quality Team Policies drafted GAP analysis Mapping