商务英语写作第九章.pptVIP

商务英语写作 ___Chapter Nine Reports Most common letters: The inquiry letter The acknowledgement letter The response letter The complaint letter The adjustment letter The application letter The acceptance letter What are the needs of the people ……? Report the information found in a market study. Report the progress of a project. Report the investigation of an incident. Report the sales performance. Report the result of a survey of any kind leading to recommendations. 1.What is the aim of reports? Reports are used to pass information from one person or group to another. 1.What is the aim of reports? Informational reports: convey information (results, facts or data) alone without any commentary. Minutes of meetings, for example, convey only the events and decisions of a meeting. 1.What is the aim of reports? Analytical reports: convey information and the writer’s analysis or interpretation of it. Progress reports, for example are usually analytical, reporting not only what has taken place but the writer’s analysis of it. 1.What is the aim of reports? Recommendation reports: convey information, the writer’s analysis, and the writer’s ideas about appropriate actions that might be taken. Policy directives, are an example of this type of business report. 2.Two types of reports Formal reports Informal reports 3.Informal reports: Memo An informal report is usually written in the format of a memo for internal communication, particularly within department and for dealing with routine issues. 3.The general Plan for Memo Heading: To From Date Subject Background/Introduction/Situation Findings/Analysis of Situation Action/Solution/Conclusion See letter A ,Chapter 11 3.The general Plan for Short formal report Title page Term of Reference/Introduction: a. why the report is written? b. what the report is about? c. when the report needs to be submitted? 3.The general Plan for Short form