酒店客房（中英文版）.docVIP

洲际酒店客房（中英文版）SOP STANDARD OPERATING PROCEDURE PREPARATION FOR A GUEST’S ARRIVAL 为客人的到来做准备 Task Number: 任务号： BUT-0007 Department: 部门： Butler Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation: 客人期望： When I arrive at the hotel, I expect my room to be ready and attention to be paid to my amenities and preferences. 当我到达酒店时，希望酒店能根据我的个人需求准备好房间。 Time to Train: 培训时间： 1 hour 1小时 Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要？ Answers: 回答： 1.???? I am able to ensure a smooth check in process, especially for return guests.按照程序进行检查，特别是回头客的房