医药连锁业质量管理体系汇编目录.doc

质量管理体系汇编目录 一、连锁总部质量管理制度···················第4 页 1、文件体系的管理规定 ·····················第4 页 2、质量管理工作检查考核制度 ················第5 页 3、质量方针和目标管理制度 ················第6 页 4、质量管理体系审核制度 ··················第8 页 5、质量否决制度·····························第9 页 6、质量信息管理制度························ 第10页 7、药品购进管理制度························ 第12页 8、质量验收管理制度························ 第13页 9、药品储存管理制度·························第15页 10、药品养护管理制度 ·······················第16页 11、首营企业和首营品种审核制 ···············第18页 12、进口药品管理制度························第19页 13、药品配发复核管理制度 ···················第20页 14、有关记录和凭证的管理制度 ···············第21页 15、特殊管理药品管理制度 ··················第22页 16、药品效期管理制度························第23页 17、不合格药品管理制度 ·····················第24页 18、退货药品管理制度 ·······················第26页 19、质量事故报告制度························第27页 20、质量查询管理制度 ·······················第28页 21、质量投诉管理制度························第29页 22、药品不良反应报告制度····················第30页 23、卫生和人员健康状况的管理制度············第30页 24、计量管理制度····························第31页 25、质量教育培训及考核管理制度··············第32页 26、中药饮片购、存、配发管理制度············第33页 27 中药临方炮制管理制度····················第34页 二、连锁门店质量管理制度··················第38页 1、质量管理工作检查考核制度················第38页 2、连锁门店进货管理制度····················第39页 3、门店进货验收管理制度····················第39页 4、门店药品陈列管理制度····················第40页 5、门店药品养护检查管理制度················第41页 6、门店处方药销售管理制度··················第42页 7、门店药品拆零销售管理制度················第44页 8、门店卫生和人员健康状况管理制度··········第44页 9、门店服务质量管理制度····················第45页 10、门店中药饮片购、存、销管理制度·········第46页 11、门店药品销售质量管理制度···············第48页 12、门店间药品调剂管理制度·················第49页 三、连锁总部质量职责······················第52页 1、总经理质量职责··························第52页 2、业务经营副总经理质量职责················第52页 3、质量副总经理质量职责····················第53页 4、质量管理部经理质量职责··················第53页 5、连锁分部经理质量职责····················第53页 6、业务主办质量职责························第54页 7、质量管理员质量职责······················第55页 8、质量验收员质量职责······················第56页 9、保管员质量职责··························第57页 10、养护员质量职责·························第58页 11、发货员质量职责··························