__英语酒吧服务.ppt

Bar Service Classification of Bars Key Points of Bar service 在不打扰客人的情况下，呈送和添加饮料时要报名称。 “Your Bloody Mary, sir/madam.”当知道客人姓名时，就要称呼他的名字。 Key Points of Bar service 客人之间讲话时不要侧身细听，也不要插话。 不可催促客人饮酒，也不可因客人饮得过多、或太少、或时间太长而流露出不耐烦的情绪。 The Steps of Bar Services Etiquette of Bar service 在对客人进行葡萄酒服务之前需检查： 是否是客人点的酒；所点酒的正确年份，酒的温度是否适当；商标是否完好；瓶身是否干净。 Etiquette of Bar service 从客人的右侧用右手服务。 不要离的太远，也不可靠的太近。 Etiquette of Bar service 斟酒量： 中餐中：白酒（Chinese Wine）、红葡萄酒（Red Wine）、黄酒（Yellow Wine）斟入杯中应为八分满；斟倒啤酒时，应为八分酒液、而成泡沫。 西餐中：红葡萄酒、白葡萄酒（White Wine）均为六分满；白兰地酒（Brandy）斟两分满，即酒杯横放时，杯中酒液与杯口齐平；烈性酒（Spirits）通常与白兰地相同。 斟倒各种饮料时，无论中餐还是西餐，均以八分满为宜。 Etiquette of Bar service 斟酒顺序： 女士优先，客人优先，主人最后。如客人选用了多种酒，一般的顺序是：红葡萄酒—白酒—啤酒 Useful expression Good evening! Welcome to X X. Welcome back. Hope you had a good trip. (For guests who pay a return visit. ) Nice to see you again, Mr. XX/ Ms. XX. How are things going these days? Useful expression Here is the wine list, sir. Please take your time. Would you care for a drink before dinner? Would you like an aperitif before your meal? Any wine or soft drinks for the ladies? Would you like coffee or tea, sir? What would you like to drink? Useful expression Would you like a bottle of red wine/white wine to go with your beef/seafood? I think that red Bordeaux would go very well with your chicken. Would you care for something a little stronger? If you prefer something milder, we have rice wine. The Zhangyu dry red wine is rather mild for the ladies. Would you like to try some? Useful expression Since you ordered the Sashimi, I’d suggest Japanese Sake to go with your meal. Since you have come all the way to China, we would recommend the Chinese wine. We have Vodka if you prefer strong liquor. Rice wine goes perfectly with crabs. Useful expression Would you like to have some beer to sooth you after all the spicy food? We have different kinds of canned and bottle beers, as well as draft beer and black beer. We have recently added Kirin from Japan to our selection. Would you care