物流专业英语第四部分.ppt

* School of Logistics,Southwest Jiaotong University * Typical Causes of Friction Customer’s view savings not achieved perceived performance gap customer service falls IT interfaces don’t lack of communication Provider’s view full extent of tasks not revealed customer’s database incomplete, corrupt key people depart SLAs and KPIs not fully understood * School of Logistics,Southwest Jiaotong University * Successful Logistics Outsourcing Audit internal needs Establish assessment criteria weightings Develop strategic intent document Identify critical success factors Identify and pre-qualify potential providers Issue request for proposal (RFP) Quantitative and qualitative evaluation * School of Logistics,Southwest Jiaotong University * Successful Logistics Outsourcing Negotiate formal agreement including KPIs for all aspects of service level agreement (SLA) Jointly develop phased implementation schedule Monitor performance and adjust over time to ensure changing needs are met Formally review at least annually * School of Logistics,Southwest Jiaotong University * Situation in Current Majority of agreements still achieve less than desired outcome for both parties Larger providers still opportunistic in approach Success rate higher with niche players Some 2nd tier providers likely to emerge as leaders over next decade - meet the need * School of Logistics,Southwest Jiaotong University * Where to Form Here? Logistics outsourcing must be aligned with enterprise’s overall strategic direction Requires long-term view and commitment E-commerce B2C B2B options need to be factored into any logistics outsourcing plans Service response, customization and flexibility are key elements of C21TPL * School of Logistics,Southwest Jiaotong University * Outsourcing Logistics to a 3rd party service provider is not a ‘silver bullet’ solution to solve an enterprise’s logistics issues 85 per cent of all logistics outsourcing arrangements still deliver less than the desired outcome fo