3 non-verbal_communication.pptVIP

Non-verbal communication Definition Types Characteristics Functions Definition Nonverbal communication is a process in which communicators use the natural features of their bodies to deliver information and express specific meaning instinctively to the other communicator. Types Facial expressions Body movements and posture Gestures Eye contact Touch Space Voice Characteristics Universal Whether in the United States, China, English or some other countries, people may have similar feelings, such as sad, pleased, angry, and tend to have similar meanings for behaviors such as crying, smiling, frowning. This proves that though nonverbal communication has many cultural differences, it is universal. Characteristics Conventional Nonverbal behavior is based on different beliefs, religious, values and customs in different cultures. It has its culture specific features and is greatly affected by culture and context. Characteristics Contextual All the nonverbal communication must be evaluated or interpreted within the context in which it occurs. Nonverbal behavior is more bound by the social context and culture for meaning. Characteristics Vague Nonverbal actions, like verbal ones, may communicate more than one message at a time. Functions Expressing emotions Conveying interpersonal attitudes Reinforcing Repeating Complementing Contradicting Substituting Regulating I LOVE YOU VICTORY MAKE AN OATH Repeating Repeating has the auxiliary function to the nonverbal communication in culture communication. For instance, some customers say “two cups of tea” accompanying the gesture of raising two fingers. Contradicting Sometimes people talk with using the contradictory body language, which is the negative function of nonverbal communication. On this occasion, the verbal means send the literal meanings not the true meanings, but the negative information the nonverbal actions send is the true meanings. Substituting Nonverbal behavior can take place of words to