《DELL_BPI_Green Belt Level 1 Mod 4- Analyze》.pptVIP

BPI Level I Module 4 - Analyze Module Objectives Upon completion of this module, participants will be able to: Use a Cause and Effect Diagram to brainstorm potential causes of a problem Follow the steps to complete an FMEA on your project Examine your process map for disconnects, non-value added steps, cycle time issues, quality improvements Create Scatter Plot to determine relationship between two variables Interpret graphical patterns on a Histogram Create a Control Chart with appropriate units React to Control Chart changes observed Topics Covered in This Module Cause and Effect FMEA 5 Whys Disconnect Matrix Cycle Time Analysis Scatter Plot Histogram/Dot Plot Run Chart/Control Chart Cause and Effect Diagrams Are used to : ID possible sources of problems Drill deeper than first pass/first guess sources of variation Focus on root cause/real source discovery Categories of Variation Typical Categories People Machine Materials Method Environment Measure Typical Categories (5Ps) Procedures Plants Parts Policies People Example - Keyboard Scrap Reduction Exercise on Cause and Effect Choose a Dell metric such as IFIR, MWD, DPHU, cycle time, test time, orders completed in 8 hours, turnover, STT, high CRA, high # illegal orders Use the “negative” of the metric as the effect, i.e. high IFIR, long cycle time Brainstorm the causes of the metric not being where we want it to be Cause Screening How likely is each cause to be a major SOV? V – Very likely S – Some what likely N – Not likely How easy would each be to fix or control? V – Very easy S – Somewhat easy N – Not easy Rate each item on the C/E for both questions Drill down on VV, VS, SV *VN may be important – don’t ignore but be prepared for a more complex fix or control 5 Whys Used in conjunction with a Cause and Effect Diagram, the 5 Whys technique helps focus on the root cause of the problem To push for root causes, start with the problem you are trying to solve and then ask WHY five times 5 Whys (co