《DELL_BPI_Green Belt Level 1 Mod 5- Improve》.pptVIP

BPI Level I Module 5 - Improve Module Objectives Upon completion of this module, participants will be able to: Use creative brainstorming to identify potential solutions Compare potential solutions so the best solution for the problem will be implemented Plan the implementation of the solution What is the Solution? While a potential solution may “jump out” at you, it may not be the best one available You need to shift your thinking away from conventional methods and move to the truly creative to shift your perspective This approach takes you from knowing the root cause to brainstorming possible solutions Benchmarking – Competitive Analysis A benchmark is a standard against which something can be measured Is there a benchmark on your process/problem? How is a benchmark different from a goal? How is an internal benchmark different from an external benchmark? Incremental Versus Breakthrough Improvements Are you trying to make incremental improvements to your process or major breakthrough improvements? Creative Tools for Generating Solutions Brainstorming Assumption Busting Brainstorming Generate as many ideas as you can in a short period of time Can be structured or unstructured What are the advantages of structured versus unstructured brainstorming? * Memory Jogger page 19 lists the rules for brainstorming Assumption Busting Much of our thinking seems to be limited by the unwritten rules around how things were and are done What are some famous assumptions that proved incorrect? Assumption Busting The sun and planets revolve around the earth The earth is flat The customer doesn’t care The customer won’t pay for it To avoid mistakes, we need to check each other’s work very, very carefully Our customers have to have it this way Assumption Busting (continued) Identify the old process problem Identify the rules or operating principles responsible for the problem Trace each rule back to an assumption Test to break the assumption Is it wrong from the s