成都H国际英语培训学校客户满意度的研究.pdf

ABSTRACT In recent years, the highly growth has been maintained in Chinese foreign language training market in which almost all private foreign language training schools keep fierce competition in striving for their trainers. In the gradually mature Chengdu foreign language training markets, the competitive focus has been changed from the price-only concerned to the customers’ satisfaction-oriented. They gradually realized that only the improvement of customers’ satisfaction and the awareness of customers’ potential dissatisfaction,