基于效率_回应性_公平的公共服务绩效评价_以上海市公共汽车交通的服务绩效为例.pdfVIP

) ) ) 以上海市公共汽车交通的服务绩效为例 王欢明, 诸大建 ( 同济大学 经济与管理学院, 上海 200092) : , , , , / 0, / 0, : ; ; ; : F570 : A : 1001- 8409( 2010) 07- 000 1- 05 E va lu a t io n o P u b lic S e rv ic e P e r o rm an c e B a s e d o n E ic ie n cy, R e s p o n s ive n e s s an d F a irn e s s ) ) ) A Case Study o Sh angha i Bus T ra ic Service P er orm an ce WANG H uan2m ing, ZHU Da2jian ( School of E conom ics and Managem ent, Tongji University, Shangha i 200092) Ab stra ct: On th eoretical research, it evaluates pub lic service rom the th ree dmi ensions o e iciency, respon sive2 ness and airness. And then it estab lish es a ormu la o pub lic service per ormance, wh ich pu rsues tom ax mi ize the satis action o th e un it cost. On em p irical research, tak ing Shanghai bus tra ic serv ice as a case or d iscu ssion, it tries to evaluate pub lic serv ice comp reh en sively th rough gray evaluation methods. And th e outcom e o the per orm2 an ce level is average; it gradually en ters the sat is actory leve.l A ccord ing to the analysis, a po licy recomm endation is suggested, wh ich is to increase the techn ical e iciency and pub lic satis action. K ey w or d s: pub lic serv ice per orm ance; evaluation standard; per ormance ormu la; gray evaluation , , , , 2008, [ 1] , / , , 0 [ 1] ,