客户满意度调查表-新产品导入.xlsVIP

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2015-12-24 发布于贵州
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客户满意度调查表-新产品导入.xls

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客户满意度调查表-新产品导入

Purchasing Overview Discipline: Overview Customer: Month: CM Site: Average Category Scores Grading Scale A 100-95% C 74-70% A- 94-90% C- 69-65% B+ 89-85% D+ 66-65% B 84-80% D 64-60% C+ 79-75% F 59-0% Test Eng Mfg Eng BASELINE GOAL Total Score by Discipline Discipline Grade L O G I OTD Gross Margin Inventory Customer Sat Leadtime Surveyer: Overall Category Scores Score Grade Score On Time Delivery (Per Demand Commit) LEADTIME GROSS MARGIN INVENTORY CUSTOMER SATISFACTION Systems Comments = 2 weeks = 98% = 51% = 12 turns = 1.1% IRR Customer Satisfaction Inventory Turns New Product Introduction LOGIC Score On Time Delivery Quotations Confirm Receipt of POs and Reschedules per SLA Responsive Turnkey Matl Management Risk Buy Process Timely Response to Expedites and Reschedules Timely Notifications of Missed Shipments Timely Notification of Component Shortages/Issues/Reports Timely Notifications of Engineering Issues Daily Shipment Status and Tracking Numbers for Urgent Shipments Weekly Submission of DC Inputs in eRoom Weekly Conference Call Attendance New Product Introduction Category Scores ECO Impact Analysis Completed per SLA ECO Implementation per SLA FTTP New Quality Tellabs Customer Satisfaction Index (CSI) Tellabs Demand Commit Stability - # of CM driven changes May Jabil WuXi/Cuu Customer Satisfaction Index (CSI) 1.00 N/A 95.00 A 90.00 A- 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F A 1.00 N/A 95.00 A 90.00 A- 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F A 1.00 N/A 95.00 A 90.00 A- 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F A .85 N/A 95.00 A 90.00 A- 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F B+ .90 N/A 95.00 A 90.00 A- 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F A- .95 N/A 95.00 A 90.00 A 85.00 B+ 80.00 B 75.00 C+ 70.00 C 65.00 C- F A 1.00 .50 10.00 1.00 N/A 1.00 .50 .50 1.00 .50 10.00 5.00 10.00 1.00 N/A 1.00 .50 .50 1.00 .50 10.00 5.00 10.00 1.00 N/A 1.00 .50 .50 1.00 .50 10.00 5.00 1.00 .00 1.00 1.00 N/A 1.00 .50 .50 1.00 .50 .98 .90 1.00