chpt01 HRM Gaining competitive advantage.pptVIP

Categories and Point Values:Malcolm Baldrige Award Business Results - 450 points Customer Focus - 80 points Market Focus Process Management - 100 points HRD Management - 100 points Leadership - 110 points Information Analysis - 80 points Strategic Planning - 80 points Total points = 1000 HIGH-PERFORMANCE Work System Challenge Change in work roles skills -Technical Change Use of teams Change in nature of managerial work Change in company structures Availability of information on people (HRIS) Competitiveness in HIGH-PERFORMANCE Work system Dimensions ofHR Practices Managing the HR Environment Acquiring and Preparing HR Assessing and Developing HR Compensating HR COMPETITIVENESS CASE STUDY: Texas Instruments Global semi-conductor company Human resource excellence Through improving employee development, employee recruitment, and addressing diversity and ethics, TI’s HRM contributes dramatically to the business strategy. Support to business Cooperate with line managers VP of HR ,COO,CEO combined Strategy Leadership Team Employee development, Fit Check,…… * Human Resource Management:Gaining a Competitive Advantage The importance of Human Resources and Human Resource Management. “Take our 20 best people away, and I will tell you that Microsoft would become an unimportant company.” Microsoft -Bill Gates “Putting people first for organizational success.” Pfeffer J. Veiga F. Research of Michigan State University（CEO）:Most important business issues in the new century? Attracting, retaining and developing key employees; 吸引、保留和发展骨干人员 Developing and maintaining high-performance organizational culture; 建设和维持高绩效文化氛围 Strategically thinking and planning; 从战略角度思考问题和规划 Improving customer satisfaction and CRM; 改进和发展客户服务与满意 Performance management and improvement; 绩效管理和绩效改进计划 What is Human Resource Management? HUMAN RESOURCE MANAGEMENT refers to the policies, practices and systems that influence employees’ behavior, attitudes and performance.