专业销售技巧MinZhu..ppt

* * * * * * Note: -For perspective,handling objections process is one kind of communication process.We can see the above flow chart for their relationship.Building openness is impotent when we determine and understand the real objection.So we can use communication response skills and listening skills to build up openness and obtain the true information.Any value statement and agreement in the early stage will be the be the barriers for communication. * * * * 1.确定---- 1)穷尽: 常用语 2)确认: 常用语 2.理解----常用语 3.转化---- 1)总结： 常用语 　　 2) 转化： 常用语 4. 处理----常用语 回顾一下处理反对意见四步曲 处理反对