ITIL全球调查报告(pdf 20页).pdfVIP

i Results of public consultations ITIL® Refresh April 2005 Acknowledgments The OGC wishes to thank and to recognise the diligent efforts of the following organisations who assisted us in the consultation process. Each of these OGC partners contributed time, effort and resources to make the consultation a success. Without their contributions, the breadth of the global consultations would not have been possible. Our sincere thanks to: IT Service Management Forum (itSMF) International itSMF International for hosting workshops on two continents and arranging the world leaders in ITSM products and services to attend and provide their views. ItSMF - International Publications Executive Sub-committee (IPESC) IPESC Chapter Chairs for ensuring the members in 30 countries had the opportunity to partake in the survey. Information Systems Examination Board (ISEB) Examination Institute for Information Science (EXIN) ISEB EXIN for conducting workshops with ITIL examiners, training organisations and trainers to gain the views of the qualifications industry sector. The itSMF Chapters of Japan, Norway, Sweden, Denmark and Italy for conducting workshops in their respective countries with their chapter members to provide their insights. Capgemini, Hewlett-Packard and Computer Associates for hosting the itSMF International workshops by providing facilities and catering for participants. A very special thank you to the hundreds of participants from around the world who took the time to attend a workshop, complete a survey, prepare presentations and meet with us over the past three months. Without your interest and support to this project, we could not have produced the next version of ITIL with the in