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a preemptive priority queue with balking：一个带有止步优先队列
European Journal of Operational Research 164 (2005) 387–401
/locate/dsw
Stochastics and Statistics
A preemptive priority queue with balking
Steve Drekic a,*, Douglas G. Woolford b
a Department of Statistics and Actuarial Science, University of Waterloo, 200 University Avenue West,
Waterloo, ON, Canada N2L 3G1
b Department of Statistical and Actuarial Sciences, University of Western Ontario, London, ON, Canada N6A 5B7
Received 18 April 2003; accepted 29 September 2003
Available online 27 February 2004
Abstract
This paper analyzes a 2-class, single-server preemptive priority queueing model with low priority balking customers.
Arrivals to each class are assumed to follow a Poisson process with exponentially distributed service times. The decision
to balk or not is made on the basis of queue length, and two specific forms of balking behaviour are considered. The
system under consideration is a quasi-birth and death process, and the steady-state joint distribution of the number of
high and low priority customers in the system is derived explicitly via the method of generalized eigenvalues.
2004 Elsevier B.V. All rights reserved.
Keywords: Queueing; Priority queues; Balking; Generalized eigenvalues; Quasi-birth and death process
1. Introduction
Consider a queueing system with a single server and two classes of customers (denoted class 1 and class
2) each having its own respective line. Customers are served on a first-come, first-served basis within their
own line. However, class 1 has preemptive priority over class 2, implying that a
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