《中国IT服务管理指南》（pdf19）.pdfVIP

Chinese ITSM Guide: Executive Summary 《中国IT 服务管理指南》 执行概要 1.0 版 北京大学出版社隆重推出 中国、美国、英国、荷兰和加拿大五国专家共同参与 国际IT 服务管理论坛（itSMF）主席作序 一个正在兴起的领域，一本广受支持的权威之作 ITSM PORTAL China Peking University Press 2004/03/15 CN4030ZA0 中国 IT 服务管理指南：执行概要 目 录 版权信息和阅读提示 3 《指南》简介 4 《指南》参与人员和单位 5 《指南》推荐序 6 《指南》前言 7 《指南》第1 章 11 《指南》完整目录 17 如何购买《指南》 19 Copyright © 2004 ITSM PORTAL China All Rights Reserved. 2 V1.0 Created on Mar. 15, 2004, Under the Authorization of Peking University Press 中国 IT 服务管理指南：执行概要 Disclaimers The information in this document is provided for information purpose only. ITSMS PORTAL China disclaims all warranties as to the accuracy, completeness or adequacy of such information. ITSM PORTAL China shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. Copyright Notice Copyright © 2004 by ITSMS PORTAL China. The information contained in this document is the proprietary and exclusive property of ITSMS PORTAL China and the authors of China ITSM Guide which is published in 2004 and owned by Peking University Press. Any persons or organizations are granted the permission to distribute this document, but no part of this document, in whole or in part, may be used for commercial purpose except with ITSM PORTAL China’s prior written authorization. Important Tip The terms used in this document are compatible with the Chinese ITSM Compendium which is developed by Inform-IT and promoted as the de-factor standard of Chinese ITSM terms, under the supp