robbins管理学原理第7版课件chapter1.pptVIP

What Factors Are Reshaping and Redefining Management? Welcome to the new world of management! Today managers must deal with Changing workplaces Ethical and trust issues Global economic uncertainties Changing technologies 1-* Copyright ?2011 Pearson Education Why Are Customers Important to the Manager’s Job? Without customers most organizations would cease to exist Today we’re discovering that employee attitudes and behaviors play a big part in customer satisfaction Managers must create a customer responsive where employees are friendly, knowledgeable, responsive g to customer needs 1-* Copyr