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A recent survey found that 20 percent of employees at large companies say they contribute regularly to blogs, social networks, wikis, and other Web services. As a result, managers are learning (and sometimes learning the hard way) that new technology has created two large communication challenges: Legal and security issues, and Lack of personal interaction. * Email, blogs, tweets, and other forms of online communication can give rise to potential legal problems if they are used inappropriately—especially because electronic information is potentially admissible in court. But security is a serious concern as well. A survey addressing outbound email and content security found that 26 percent of the companies surveyed saw their businesses affected by the exposure of sensitive or embarrassing information. Managers need to ensure that confidential information is kept confidential. Employee emails and blogs should not communicate proprietary information— either inadvertently or purposely. Corporate computer and email systems must also be protected against unauthorized users and spam to fully realize the benefits of communication technology. * Even though one of the most popular types of technology is called “social” media, one critical communication challenge posed by the Internet age is the lack of personal interaction. Therefore, some companies have banned email on certain days and others have simply encouraged employees to collaborate more in person. When you think about how difficult even face-to-face communication can be, it can be even more challenging to achieve understanding and collaboration on work when communication takes place in a virtual environment. However, in some situations personal interaction isn’t physically possible. In these situations, real-time collaboration software (such as private workplace wikis, blogs, instant messengers, and other types of groupware) may be a more efficient and effective communication choice than email. Some comp