管理学,罗宾斯,9版,教师手册robbins07.docVIP

CHAPTER 7 MANAGING HUMAN RESOURCES LEARNING OUTCOMES After reading this chapter students should be able to: Describe the key components of the HRM process and the important influences on that process. Discuss the tasks associated with identifying and selecting competent employees. Explain how employees are provided with needed skills and knowledge. Describe strategies for retaining competent, high-performing employees. Discuss contemporary issues in managing human resources. Management Myth Myth: Managers don’t need to know about human resources because that’s the job of the HR department. Truth: Although the HR department provides much needed advice, suggestions and support activities, managers do have important HR responsibilities and are involved with HR decisions in their work units. WHAT IS THE HUMAN RESOURCE MANAGEMENT PROCESS AND WHAT INFLUENCES IT? Introduction The quality of an organization is determined by the quality of people it employs. Staffing and human resource management decisions and methods are critical to ensuring that the organization hires and keeps the right personnel. Exhibit 7-1 introduces the key components of the human resources management process. It represents eight activities, or steps, that if properly executed, will staff an organization with competent, high-performing employees. The first three steps represent employment planning, the addition of staff through recruitment, and the reduction in staff through downsizing, and selection. Executed properly, these steps lead to the identification and selection of competent employees. They are important to assist organizations in achieving their strategic directions. Orientation, training and development assist people in adaptation to the organization and ensure that their job skills and knowledge are kept current. Finally, the HRM process helps to identify performance goals, correct performance problems if necessary, and help employees sustain a high level of perform