英语专业听力第册答案解决方案.pptVIP

Unit 1 Part I B drop; shopping; mouse;feet; retailing Street; get; done; third-party; online 30%; malls; Britain; gift-buying;50%; net; period B 1. the site 2. merchant Addresses/ phone numbers/ call up 3. strict safety measures Part 2 A 1. delivery; delivery 2. delivery charges 3. personal information; 13% 4. returning goods; 53% 5. order; 65%; dispatch; 13% 6. money back; 2 B convenience; choice; obstacles; complete trust build consumers’ trust; mature; payment; service Part 3 A banks’ limited opening hours Online banking services getting current information on products; emailing questions to the bank Competing for customers Having no computers at home B 1. banking through the internet 2. it can offer convenience which appeals to the kind of customers banks want to keep. 3. young, well-educated and have good incomes Part 4 B Left column 1. in a pleasant environment 2. second to none 3. different customers take a look at everything; come to sales assistants; alternatives 4. first contact with customers Right column 1. human side a. family; occasions in life b. partnership 3. repeat business; sales Unit 2 Part 1 C The Dalton Hotel: ￡30/single; ￡60/double; children under 12 The Park Hotel: ￡29/full board The Phoenix: ￡28/double+bath; excluded 1. hot food; fried egg 2. coffee; tea; jam; cooked 3. dinner; bed and breakfast 4. the room plus all meals 5. value added tax Part 2 A. bed and breakfast B. 15,000 C. advantages over big hotels A. meeting different people features A. 1883 B. guests A. BBs not suitable for some people Part 3 A. information about the customer: Three; Mon., July 10th Best choice: station wagon Regular rate: $79.95 Special weekend rate: $59.95; 4 p.m.; 10 a.m. Mileage rate: free; 12 cents Other costs: $10; 8%; $100 B A compact car; a station wagon; automatic transmission; current models; pick up; return the car; special weeked rate; regular rate; unlimited mileage; insurance sales