速卖通新手卖家-基础客户服务邮件模板.pptxVIP

ALIEXPRESS 新手卖家－基础客户服务;售前 －询盘情景沟通邮件模板 售中 －订单处理沟通邮件模板 售后－售后注意事项与邮件模板 售后－售后投诉处理技巧与邮件模板;ALIEXPRESS 询盘情景沟通邮件模板;内容;商业知识－谈判步骤;问询的处理-1;Dear, Thanks for your inquiry. We specialize in all kinds of mobile phone cases which have enjoyed great popularity worldwide. For details, please review our shop: /store/XXXXXX In addition, we’d also like to enclose several popular products for your reference firstly. Please contact us through the following channels if any item is of interest to you: Aliexpress Trademanager XXX / Skype XXX / MSN XXX . Looking forward to hearing from you soon. ;Dear, Thanks for your inquiry. Yes, this one has other color(s)/style(s)/picture(s) as attached. Would you please advise which one is your favorite? 或 Sorry that we have not other color/style/picture for it. Please do feel free to check other products in our store. We’d like to offer you our latest discount. Looking forward to your further contact. ;Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply. ;问询的处理-5;Dear, Thanks for your inquiry. The cheapest express way for 10 pcs of the mentioned cases shipping to Brazil needs about extra $20(0.65KG) by UPS Expedited, which only takes 4-8 days to arrive to you. Kindly advise whether it is acceptable for you. We welcome you to contact us via Trademanager XXX or Skype XXX or MSN XXX for further discussion. ;Dear, Thanks for your inquiry. From the product feedback, trust you would agree that our price is very competitive for such good quality. Discount can not be provided for 1 pcs as we only have minimum profit. However, we can provide discount 5% for bulk buying no less than 50 pcs. Thank you for consideration and understanding. Loo