Avaya IC.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Four calls are in queue. The Advocate Predicted Wait Time, Service Objective and Service Level Supervisor features are active. Producer and Client skills are in OVERLOAD 1 status. 业务代表 Bob has Producer as a reserve level 2 and Producer calls are only at a overload status of 1 * Four calls are in queue. The Advocate Predicted Wait Time, Service Objective and Service Level Supervisor features are active. Producer skill is in OVERLOAD status 2. Client skill is in OVERLOAD status 1. * Four calls are in