学士学位论文客户忠诚和客户满足之间的关系.docVIP

毕业论文（设计）外文翻译 题　　目：　　　浅谈客户忠诚的培养　　　　　　　　　　　　　　　　　 一、外文原文 标题：The relationship between customer loyalty and customer satisfaction 原文： The relationship between customer loyalty and customer satisfaction Abstract： Develops and implements a method for hotels to identify attributes that will increase customer loyalty. Other hotels can replicate the methodology used in this study. The study makes the uses of the hotels database to draw samples for both focus groups and a mail survey. Based on 564 completed surveys from hotel guests, the authors found the relationship between customer satisfaction a