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杭州诺贝尔集团有限公司
市场运营部
PAGE \* MERGEFORMAT 56
杭州诺贝尔集团通用课程系列
店面销售服务礼仪
学习手册
杭州诺贝尔集团有限公司
市场运营部
Time \@ yyyy年M月d日2015年11月21日
《店面销售服务礼仪学习手册》
大纲
第1章 礼仪及服务礼仪概述····································································3
一、礼仪及服务礼仪的内涵及特征·····························································3
二、服务礼仪的作用··················································································3
第2章 店面销售· 仪容仪表礼仪····························································4
一、仪容礼仪·····························································································4
二、仪表礼仪·····························································································6
第3章 店面销售 · 形体仪态礼仪·························································11
一、站姿··································································································11
二、走姿··································································································11
三、坐姿··································································································12
四、标准手势···························································································14
五、微笑··································································································19
第4章 店面销售 · 接待礼仪·································································21
一、迎接客户礼仪···················································································21
二、引导客户礼仪···················································································22
三、交换名片礼仪···················································································25
四、落座奉茶礼仪···················································································25
五、送别客户礼仪···················································································27
拓展阅读······································································································30
1、如何化淡妆··········································
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