(旅游英语教材 Week4).pptVIP

How late usually could a reservation be held? 6 p.m. * What is the first step when you have problems with hotel stuffs?why? A quick call to your travel agent is always a good first step, for they speak the hotel language and understand reasonable reparations for each problem. * What should the hotel do if you lose a guaranteed room? They must ensure your new room at the sister location is of equal or greater quality and at no additional cost. The hotel should cover any transportation expenses incurred by paying for a taxi or providing the use of their shuttle service. * Who offer the quickest