华为eSpace联络中心互联网联络服务培训总结.pptx

;Content;通信不社交媒体渠道;40% of existing phone support at the top 1,000 companies with a contact Center Will be replaced by community peer-to-peer support by2016 Gartner Jan 2011 “How Social Media Will Transform CRM in Each of the Four Types of Customer Service Contact Centers”;So what does enterprise need to do to re-engage customer and protect brand?;;统一的多媒体接入网关;;;Content;10;;在线客服功能;在线客服功能截图;轻松拥有基于互联网的视频服务;座席不客户的桌面协作，加快问题解决时间;;;;接入社交媒体，时刻倾听来自社交媒体的信息;支持主流社交媒体、主劢被劢接收消息;;;;;;;Copyright?2012 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive stat