模具公司质量手册QM-4.0-M5A-E.docVIP

4.1管理承诺Management Commitment 4.1.1在建立、实施和管理质量管理体系时，最高管理层应进行以下活动： When establishing and implementing quality management system, top management should conduct the following activities ( 确立符合组织宗旨之设想、方针和战略目标； Establish outlook, policy and strategic objective that suitable to the company; ( 通过实例引导组织，以促进其人员之间的相互信任； Ensure effective communication in the organization to promote confidence among employees; ( 就组织在质量和质量管理体系方面的方向和价值观进行沟通； Promote communication on the perspective and view of point of quality and quality system in the organization. ( 参与改进项目，寻求新方法，在保持当前业绩和基础上，实现持续改进； Participating in the improvement program to seek new method. Make continual improvement while maintain the current performance; ( 直接获得有关质量管理体系有效性和效率方面的反馈； Get information on the efficiency and effectiveness of the quality system. ( 识别能使组织增值的产品实现过程； Identify those processes that can add value to the organization. ( 识别影响产品实现过程有效性和效率的支持过程； Identify those processes that can impair the efficiency and effectiveness of product realization process. ( 营造鼓励组织内人员参与和发展的环境； Cultivate an atmosphere to encourage employees to participate and optimize the quality system in the organization. ( 提供支持组织战略计划实现所必需的结构和资源； Provide necessary labor force and other resources that support the organization to realize its strategic program; ( 规定组织业绩的测量方法，以便确定是否达到了所策划的目标。 Stipulate the method to appraise the organization’s performance to see if the planned goals have been achieved. 4.1.2各级管理者在建立、实施和管理质量管理体系时，应将八项质量管理原则作为首要考虑的事项。在此基础上，最高管理层应在以下活动中发挥领导作用，并证实对这些活动所作出的承诺。 Each level of management staffs should put the 8 quality management principles in the first place when establishing, implementing and maintaining quality management system. In this condition, top management should play a leading role in the following activities and confirm the commitment made to these activities. ( 始终以客户为关注焦点，识别并关注客户现在和未来的需求和期望； Focus on customer all time, identify and pay attention to the current and future requirem