酒店各部门常用英语单词——礼宾部.docVIP

礼 宾 部 基本句型 May I take your luggage for you? 我来帮您拿行李，好吗？ Just a moment ,please . I’ll bring a luggage cart. 请稍等一下，我去推一辆行李车来。 Don’t worry , sir . Your luggage will be sent up at once . 先生，别担心，您的行李很快就会送上去的。 When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。 How many pieces of luggage do you have? 请问您有几件行李？ Two suitcases and one bag . Is that right? 两只箱子和一个包，对吗？ I’ll show you to the Front Desk.. This way please. 让我带您去总台，请走这边。 Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗？ May I have your room key , please. 请把您房间的钥匙给我好吗？ Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese. 大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。 When you return to the hotel, please show this hotel card to the taxi driver. 当您要返回酒店时，请向出租车司机出示一下酒店名片。 According to regulation, we don’t accept food , combustible , valuable and breakable objects. 根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。 Is this the correct number of bags? 您的行李数目对吗？ 情景对话 1、 Bellman’s service行李服务 B: Good afternoon ,sir . Welcome to our hotel .先生，下午好！欢迎来到我们酒店！ G : Thank you .谢谢！ B : How many pieces of luggage do you have ?您有几件行李？ G : Just these three . 只有三件。 B : Two suitcases and one bag . Is that right ?两个箱子和一个包。对吗？ G : Yes , that’s all .是，对的。 B : I’ll show you to the front desk . This way please , I will put your bags by the post over there . 我带您去前台。这边请，我将把您的行李放在柱子旁边。 G : I see , thanks .我知道了，谢谢! B : Another bellman will show you to your room when you have finished checking in . 当您办理完入住手续，另一位行李员会带您去您的房间。 G : Ok , fine . 好，很好。 B : Please enjoy your stay . 希望您入住愉快！ 2、 Introducing hotels services介绍酒店服务 Bm : Good afternoon , sir and madam . I’m the bellman. 先生、夫人，下午好。我是行李员。 Bm :Very glad to have you here . Let me carry your baggage . This way , please . 很高兴您来这里。让我来拿您的行李。这边请。 They are going to the elevator entrance （他们将要进入电梯） B: Could you tell us something about your hotels services 你能告诉我们一些关于你们酒店的服务吗？ Bm: Certainly , sir