商务英语04679.pptVIP

Team 4 Chen Xianwu Faredeal Travel Agency 1 Problems finding Steps How to reorganise the company 2 Problems analysis 3 Solutions Management structure Office layout Working conditions Problems finding Management structure 1. General manager has too much responsibility and no contact with Manuel Ortega. 2. Sales manager is not able to get his approval for important decisions like discounts for important customers. 3. Most of marketing manager’s work is with Claudia Ortega, whose speciality is marketing. 4. The Account Department want more cooperation with the Data Processing Department. Office layout 1. There are no restaurants nearby. 2. People smoke outside the main door. 3. Staff with children. 4. There are two disabled staff. Working conditions 1. 72% want better facilities and more chance to express their opinions to the Ortegas. 2. 35% say their work lacks variety. 3. 58% would prefer flexitime so that they can avoid travelling to and from work during the rush hour. 4. 38% think they are underpaid by at least 10%. 5. Sales staff say they do too much unpaid overtime to complete their paper work. 6. People in the Corporate Business section earn 30% to 40% more than the Sales staff in Travel Shop. There are some problems in these areas: management structure, office layout, working conditions. Some parts in management structure are not suitable for cooperation. The office space is not used efficiently and needs a complete reorganisation. The staff survey shows workers’ complaints. Solutions Director Claudia Ortega General Manager Alan Robinson Office Manager Sonia Hunt Manager Travel shop Marta Torres Manager Account Felix Lundqvist Supervisor Data processing Peter Martin Sales Manager Corporate Business Christos Vasiliki Marketing Manager Daria Bressan Director Manuel Ortega Old Management structure I has too much responsibility and no contact with Manuel Ortega I am not able to get his approval for important decisions like discounts for imp