4.4_电邮写作+.pptVIP

4.4 Writing Telephone notes Review(上一小节所讲的内容) Contents Principles Principles Example Letter of Confirmation Dear Mr. Stone: With reference to our telephone conversation today, I am writing to confirm your order for the 120 laptop computers. The order will be shipped within three days (April 5th, 2007) and should arrive at your company in about 10 days (April 15th, 2007). Please contact us again if we can help in any way. Yours sincerely, Kevin Black Phone Etiquette Before the Phone Call Preparation: documents needed, information about the called. During the Phone Call Beginning? self-introduction purpose Contents ? concise, courteous, clear and loud , complete. Checking ? important information and  numbers After the Phone Call Summary, fax/email for confirmation 模板1 A Telephone Message Date March 7 Time 3:30 A.M. ( ) P. M. ( V ) From: Mr. Philip Liu Tel No:To: Mark Li ( ) TELEPHONED ① ( √) PLEASE RING ② ( ) CALL TO SEE YOU ③ ( ) WILL CALL AGAIN ④ ( ) WANTS TO SEE YOU ⑤ ( ) URGENT⑥ Message: Mr. Philip Liu ________⑦ that he had some technical problems about the e-mail system. You ____________⑧ call him back . ⑨ Signed: Lily ①来过电话 ②请您回电话 ③打来电话确认与您见面 ④将会再打过来 ⑤来电话希望与您见面 ⑥紧急 ⑦打电话来说…… ⑧你被期望……  ⑨当你有空的时候 Interactive Exercise Fill in the following blanks and complete the letter as soon as possible. Vary the sample letter creatively. A Telephone Message Date March 7 Time 3:30 A.M. ( ) P. M. ( √ ) From: Mr. Philip Liu Tel No: To: Mark Li ( ) TELEPHONED ① ( √) PLEASE RING ② ( ) CALL TO SEE YOU ③ ( ) WILL CALL AGAIN ④ ( ) WANTS TO SEE YOU ⑤ ( ) URGENT⑥ Message: Mr. Philip Liu ________⑦ that he had some technical problems about the e-mail system. You ____________⑧ call him back . ⑨ Signed: Lily A Telephone message note 模板2 Mr. Li, Mr