about Front Office.pptVIP

Introduction of Reception Desk Service Hotel knowledge 1.前台的功能----Nerve Center Front office Front Desk Reception Desk 1.Background information: The front office service plays an important part in modern hotels. All this makes it possible for hotel guests to take the advantages of the reception office. There are lobby· a hotel lobby 旅馆入口的厅堂 and general（ adj. 普遍的；全体的 of all, not just of one ）service counter in the front office department. Lobby is the place where customers registering（ a hotel register 旅馆旅客登记簿 ）, resting, having meeting and checking out. The general service counter is the place where customer registering, accounting, enquiring, foreign currency exchanging. Usually, there are division manager, supervisor, captain and attendant in the hotel. Another name for hotel keeping is the “courtesy industry”. We advocate old-fashioned and good manners and politeness. 酒店行业，又称“礼貌行业。”我们 提倡传统的良好仪态和彬彬有礼 Practice these till they become second nature till you are courteous automatically. 要在实践中使这些成为你的第二天性——习惯成自然。 Some useful expressions in the front desk Reservation 收银台 Information 接待处 Reception 预订部 Cashier’s Counter 前厅部经理 Front Office Manager 前厅主管 Front Office Supervisor 问讯处 Lobby Assistant Manager 预订部主管 Guest Relations Manager 大堂副理 Reservation Manager 预订员 Reservation Supervisor 客务部经理 Reservationists 预订部经理 There are some forms at Front Desk Rooms Revenue Report 入住房数差异表 Cancellation list 房租折扣及免费表 Amendment list 次日客人退房表 No-show list 预定更改表 Expected Departure list 当日取消订房表 Difference 未到客人报表 Discount Complementary List 客房收入报表 Front Office Making room reservation 客房预订服务 Service Procedure 1.Greet the guests Skill points: Pay more attention to use polite language