L1 Roles of Secretary1.pptVIP

Secretary English 文秘英语 Learning objectives 教学目的 掌握秘书工作职责、写商务信函的基本知识 了解如何处理好与上司和同事之间的工作关系 熟悉商务礼仪 Contents of the course The roles of a secretary Telephone conversation Receiving and hosting visitors Working in the office File management Dealing with meetings Making business arrangements Travel and accommodation Public Speaking and Interpretation Contract and Negotiation 秘书须知 近年来，随着我国改革开放政策的不断深入，在公司、企业等部门担任秘书工作的人员愈来愈多。秘书所做的工作也不再是以前抄抄写写，发送报刊文件，处理一些简单的、机械的日常事务。目前所需的秘书应该是个“通才”，或“管理人才”，当然是辅助性的管理人才。因此，要想成为一名称职的秘书，应具备以下素质： 秘书须知 1．文化素质 秘书知识面要广，通晓古今中外的普通常识，对政治、经济、法律、会计、企业管理等方面知识也应掌握一些。由于办公现代化，秘书必须懂得如何使用现代化工具，如能操作电脑、会使用文字处理机等。这样，才可大大提高工作效率。假如是在外向型企业工作，秘书还必须掌握一门或一门以上外语。因此，秘书必须受过良好的教育或专业培训。 秘书须知 秘书须知 3．工作态度 作为上司的助手，凡事不能自作主张，尤其是决策性事务，决不可在请示上司之前就自行决定。但这也并不意味着一遇事就请示上司，而是应有积极主动的工作态度。凡是在自己职责范围之内的事，可积极主动地加以处理，切勿拖沓。秘书往往起到上司与下属各机构的桥梁作用，其工作范围较广，因此，处理事务时应善于合作，乐业敬群，从而创造良好的人际关系，增进公司内部团结，提高公司外部形象。 I. Definitons of Secretary Secretary is a person who works in an office, working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meetings with people, etc. Oxford E-C Dictionary I. Definitons of Secretary People define today’s secretary as “an executive assistant who processes a mastery of office skills, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decisions within the scope of assigned authority. How to understand this NEW definition? II. Test your knowledge about secretary True or False 1. A secretary has to fulfill only one major duty. 2. A secretary should be good at doing office work. 3. A secretary should be helpful to and thoughtful of the visitors and clients. 4. A secretary should never do anything he/she is not told. F, T, T, F II. Test your knowledge about secretary 5. Taking shorthand（速记） is the most important duty of a secretary. 6. A secretary should be good at classifying information and organizing materials. 7. A secretary shouldnt be tal