unit 13 regular service in guest room.pptVIP

Unit 13 Regular Services in Guest Rooms objectives 1. The ways to clean guests rooms 2. The skills to arrange extra beds for the guests 3. Have ability to communicate with guests by related sentence pattern about regular service in guest rooms skillfully Do you know the following equipment ? Do you know the following equipment ? Get to know the tools used for cleaning the room 国外使用的电源插座和中国大陆的是不一样的，其插孔形状以及电压、电流负荷也不同。因此，很有可能他们需要向酒店借用对应的插座，才能使用。在为客人提供电源插座的时候要注意问清楚电压是多少伏特(Volt)、电频是多少赫兹(Hz)。 Situational Cases Case 1 Making up the Room Case 2 Providing Services for Guests Case 3 Arranging an Extra Bed Case 4 Various Service in Guest Rooms Service procedure of cleaning the room Knock at the door gently three times Say: “Housekeeping.” Ask the guest whether to come into the room. Greet the guest. Ask the guest whether to clean the room now. Clean the room: Open the window; Disposal the rubbish; Make the bed; Clean the bathroom; Replenish the supplies; Vacuum the floor; Self-check. Express your wishes to the guest. Service procedure of extra bed service Ask the guest to go to handle the formality of extending a bed at the Front Office. With the permission of the Front Office, put an extra bed for the guest. Service procedure of changing the room Greet the guest. Ask the guest for his room number. Search for the room available needed in the computer. Form the record of changing the room. Ask the guest to fill in the room changing form. Tell the guest the time of changing room. Extend best wishes. Service procedure of extending the stay Greet the guest. Get the information from the guest: The room number. The type and number of rooms. The time of extending stay. Search for the room available needed in the computer. Confirm the extending stay. Ask the guest how to make the payment. Form the record of extending the stay. Extend your best wishes. Answer the following questions A. What would you do if you meet a guest