Unit 2 Part 2 At the Hotel.pptVIP

Unit 2Part 2 At the Hotel Basic Rules ? 　　在正式的酒店英语中，基本疑问句型可分为下列四种： ? 　　1. May I ~ ? 　　2. Could you ~ ? 　　3. Would you ~ ? 　　4.Shall I ~? ? 　　只要理解这四种基本的句型，就可以处理大部分业务上的状况。 ? 　　1．自己要做什么事时，就使用May I ~ ? May I have your name, please? ? 　请问尊姓大名 ? May I have your check-out time, please? ? 　请问您什么时候结帐离开？ ? May I see your passport, please? ? 请让我看一下您的护照好吗？ ? May I know your nationality, please? ? 请问您的国籍是什么？ ? 　　2． 麻烦客人时，可使用Could you ~ ? Could you fill out the form, please? ? 请您填写这张表格好吗？ ? Could you write that down, please? ? 请您写下来好吗？ ? Could you hold the line, please? ? 　请不要挂电话好吗？ ? 　3．询问客人的喜好或是做什么时，可使用Would you ~ ? 　 Would you like tea or coffee? ? 　请问您要喝茶还是咖啡？ ? Would you like to take a taxi? ? 　请问您要搭计程车吗？ ? Would you mind sitting here? ? 请问您介意坐在这里吗？ ?  ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 ? ? When would you like to have lunch? ? 　请问您想在哪里用餐？ ? What time would you like to eat? ? 　请问您想何时用餐？ ? ? Which kind of room would you prefer? ? 　请问您喜欢哪一种房间？ How would you like to settle your bill? ? 　请问您的账单如何处理？ ? How long would you like to stay? ? 　请问您要逗留多久？ ?  How many tickets would you like to buy? ? 　请问您要买几张票？ ? 　4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? ? 　　Shall I draw the curtains? ? 请问需要我把窗帘拉上吗？ ? 　　Shall I draw you a map? ? 请问要我为您画一张地图吗？ ? 　　Shall I make the reservation for you? ? 　请问要我为您安排预约吗？ ? 5.请对方再等一会儿 ? Just a moment, please. ? 请稍等。 ? Thank you for waiting. ? 您久等了，先生。 ? I am very sorry to have kept you waiting. ?很抱歉让您久等了。 Could you wait a little longer, please? ? 请您稍候好吗？ ? 6.要麻烦客人或是拒绝客人的要求时 ? 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 ?  I am afraid I can’t do that. ? 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. ? 不好意思，先生，麻烦让我过一下。 7． 当客人准备离开时，可以说： ? Have a nice day. ? 祝您有美好的一天。 ? Please enjoy your stay ? 祝您住宿愉快。 ? We hope to see you again soon. ? 希望不久能再次见到您。 ? Thank you for staying with us. ? 谢谢光临。 ? 8. 如果是总线转错内线时，可以回答： ? This is Room Reservations. I’ll transfer your call t